FAQ
Are your sculptures handmade?
Yes. Every piece at Miaology is hand-crafted in small artisan batches.
Depending on the design, our sculptures may incorporate a combination of traditional glassmaking techniques including pâte de verre, kiln-cast glass, lost-wax casting, and flamework craftsmanship. Because each piece is made by hand, slight variations in color, texture, bubbles, flowing patterns, and dimensions are natural characteristics of the work.
Will my sculpture look exactly like the photos?
No two handcrafted glass sculptures are ever completely identical.
While we carefully maintain the overall design, proportions, and artistic intent of each piece, subtle variations are part of the beauty and individuality of handmade glass art.
Are bubbles, asymmetry, or flowing textures considered defects?
No. Small bubbles, organic flow patterns, slight asymmetry, and tonal variations are inherent to handcrafted glassmaking techniques and should be appreciated as part of each sculpture’s unique character.
Are your pieces signed or limited edition?
Our sculptures are produced in small artisan batches rather than large-scale factory production.
While most pieces are not individually signed, each sculpture is carefully handcrafted and made in limited quantities due to the labor-intensive nature of the process.
Where do you ship?
We ship to most major cities worldwide via DHL Express.
If you are unsure whether delivery is available to your location, please contact us before placing an order.
At this time, we are unable to ship to certain remote regions, P.O. boxes, or locations not serviced by DHL.
How are the sculptures packaged?
Because glass artwork is highly fragile, every order is professionally packed for international transit using:
- double-box protection
- foam cushioning
- reinforced packaging materials
All shipments are handled through DHL Express and include transit insurance whenever applicable.
How long does delivery take?
Most in-stock pieces ship within 3–7 business days.
Estimated DHL delivery times after shipment:
- United States & Canada: 3–7 business days
- Europe: 4–8 business days
- Asia Pacific: 2–6 business days
Custom or made-to-order pieces may require additional production time.
Will I need to pay customs duties or import taxes?
Yes. Import duties, VAT, GST, customs fees, or other local taxes are determined by the destination country and are the responsibility of the customer.
Because customs regulations vary internationally, we recommend checking your country’s import policies before placing an order.
What happens if my sculpture arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- your order number
- photos of the outer packaging
- photos of the damaged piece
We carefully review each case and will provide an appropriate resolution, which may include a replacement or refund depending on the situation.
Do you accept returns?
Due to the fragile and handcrafted nature of our sculptures, returns are generally not accepted once an order has been delivered.
International return shipping for glass artwork carries significant handling and breakage risks. However, if you experience an issue with your order, we encourage you to contact us and we will always do our best to provide responsive support.
What if I am unhappy with my order?
Customer experience is important to us, and we understand that purchasing handcrafted artwork online requires trust.
If you have concerns about your order, please contact us directly. Every situation is reviewed individually, and we will do our best to find a thoughtful and fair resolution.
Do you accept custom commissions?
Yes. We welcome select custom commissions and bespoke requests.
If you are interested in a custom sculpture, alternate color palette, symbolic motif, or personalized piece, please contact us directly to discuss your idea.
How should I care for my sculpture?
We recommend:
- displaying your sculpture on a stable surface
- avoiding direct impact or sudden temperature changes
- dusting gently with a soft microfiber cloth
- avoiding abrasive cleaners or chemical solvents
Whenever possible, keep the original packaging for future storage or transport.
What glassmaking techniques do you use?
Our work combines multiple traditional and contemporary glassmaking techniques depending on the design and artistic requirements of each sculpture.
These may include:
- pâte de verre
- kiln-cast glass
- lost-wax casting
- flamework techniques
Each process contributes different textures, light diffusion, and sculptural qualities to the final piece.